职场英语考试
富士山英语-火控雷达
2023年2月15日发(作者：生物被膜)全国职场英语考试一级模拟卷2听力原文
sendane-mailto:bc33247@,whichismye-mail
address.
orkedasaproductionmanagerfor3yearssincehecame
here.
’sapitythatthere’snoavailableflightstoLondontoday.
eenanengineerforthreeyearssinceIgraduatedfromTianjin
University.
,I’msorryyou’reunabletostayinBeijinglonger.
anisusingthecopyingmachine.
anisstandingbehindthecounter.
anisreadinganewspaper.
anislookingoutofthewindow.
plearehavingdinnerinarestaurant.
plearewaitingfortheirluggage.
plearehavingameeting.
oplearecarryingtheirsuitcases.
withhisbacktousismakingaphonecall.
yfacingusisdrinkinghercoffee.
eprobablyhavingajobinterview.
eprobablyplayi8ngcards.
areshakinghands.
arewaitinginaline.
aresittingonthebench.
arehavingaconversation.
iscookinginthekitchen.
isdoinganexperiment.
issettingthetable.
iswavinghishand.
ecouldworktogetherinthefutureagain.
terforthirtyminutes!
13.I’msorry,butmayIinterruptyouafewseconds?
me!I’mlookingfortheSalesDepartment.
nIdoforyou?
16.F:I’dliketobookaticketfromBeijingtoSydney.
M:Alltoday’r,there
tyouonthewaitinglist?
Q:Whatdoesthemanmean?
17.F:Ireallycan’olookafterhim.
M:Takegoodcareofyourson.I’llfindsomeoneelsetoreplaceyou.
Q:Whatdoweknowfromtheconversation?
18.F:WillyoubesokindtotranslatethismaterialintoEnglishforme?
M:I’betranslatedintoChinese,Imaybeabletohelp.
Q:Whatdoesthemanmean?
19.F:What’sthebonuslikeinyourcompany?
M:Wealwaysgetahandsomebonuseverymonth.
Q:Whatistrueaccordingtotheconversation?
20.F:Weneedsomesmallarticlesintheoffice,suchaspens,clipsand
stickynotes.
M:Iwillgotobuysome.
Q:Wherewillthewomanprobablygo？
21.F:Ourprojectwillbedelayeduntilnextweek.
M:it’’thireenoughpeople.
Q:Whyistheprojectdelayed?
22.F:I’dliketoproposeatoasttoyoursuccessinChina!
M:Thankyouforpreparingsuchasplendiddinnerforme.
Q:Wheredoestheconversationmostprobablytakeplace?
23.F:Doyouknowyouwillbeonbusinesswiththebossthistime?
M:What?Mygod!Nothingismorestressfulthanthat.
Q:What’stheman’sattitude?
24.F:Whatisourmarketshare?
M:Weexpecttogetmorethan30%ofthemarketsharenextyear,as
ournewproductionlineisinoperation.
Q:Whatdoesthewomanmean?
25.F:Couldyoutellmesomethingabouttherulesofthecompany?
M:50yuanwillbedeductedforoneday’sleave,and20yuanfor
beinglateforworkeachtime.
Q:Whatdoweknowabouttherules?
SectionE:
Dealingwithcustomercomplaintsisfairlycommon,especiallyfor
g
howtorespondtocomplaintswillnotonlyhelpyoukeepyourexisting
customers,butitwillalsobelikelytoputyourcompanyinthewinning
esomestepstodealwithcustomercomplaints
effectively.
Step1Listentowhatthecustomerhastosayandaskforasmany
detailsaspossible.
Step2Showconcernfortheirinconvenienceandthankthemfor
tellingyouabouttheirconcerns.
Step3Makesureyouapologizeifit’syourcompany’smistake.
reyouboth
understandtheagreedsolutionandwriteitdownsonooneforgets.
w-upletter,
emailorcallshowsyouareseriousabouttryingtofixtheirproblem.
fthefollowingstatementsistrueaccordingtothe
passage?
fthefollowingcanbestdescribethestepsofdealing
withcustomercomplaints?