海外买家
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2023年2月26日发(作者：节约粮食的画)百度文库-让每个人平等地提升自我！
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跨境电商干货：与海外买家沟通物流状态的英语模板
邮政包裹一般常见状态中，我们常常看到以下几种：
包裹查无信息"NotFound"(当包裹还未上网，官网未更新)
包裹正在运输中“Transit”(当包裹还在运输中时)
包裹到达待取“PickUp”(当包裹显示已经到达目的地国家)
包裹投递成功“Delivered”(当包裹显示投妥，而收件人声称未收到时)
包裹运输过久“Expired”(大部分为时效延误/目的地国家不能查到投妥/官网不更
新状态等)
包裹可能异常“Alert”(大部分为退件/海关单号/损坏/丢失等问题)
Notfound:
Dearvaluedcustomer:
Hello!Iappreciatethetimeyouhavetakentocontactusaboutyourorderwith
trackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.
,I'mverysorrytoinformyouthat
otatracking
resultas"Notfound"it'stellingyouthatyourtrackinginformationisunavailable,
itdoesn'tmeanthatwehaven'tbeenmailedyouritem.
(Note:Theremaybeadelaybetweenscanningeventsandtheavailabilityof
ckinginformationmay
lyittakesafewdaysaftertheitem(s)have
beensentfortrackingdetailstobeavailablefromtheshippingcarrier.)
Therefore,pleaseholdonforafewmoredaysandtrytocheckyourordersome
timelater?
Thanksforyourbusinessagain!
Haveaniceday!
Bestregards,store888
Transit:
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2
Dearvaluedcustomer:
Hello!Iappreciatethetimeyouhavetakentocontactusaboutyourorderwith
trackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.
Hereisalinkforyoutorefyourpackagestatusintransportation：
这里复制17track查询完的结果链接就可以了。
Aspercurrenttrackingresult,yourshipmenthasbeenshippedanddispatched
bytheshippingcarrierof(HKPost)RegisteredAirmailondate2014-09-21
Itisstillduringnormalshippingperiodandithasn'tarrivedinyour
destinationcountryas(countryname)beverythankfulifyoucould
rexperience,forthiskind
ofmailtype,theshippingtimeishighlydependonthepostalcarrierandlocal
customs/taxes,llytakesafewweeksfromourorigincountrytooverseas
ore,pleaseholdonforafewmore
daysandIwouldbeverygratefulifyoucanwaitforyourorderpatiently.
Thanksforyourbusinessagain!
Haveaniceday!
Bestregards,store888
Pickup:
到达待取或者到达目的地国家都行!到达待取可能是第一次投递失败或者是到达投递
点!注意修改!
Dearvaluedcustomer:
Hello!Iappreciatethetimeyouhavetakentocontactusaboutyourorderwith
trackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.
Hereisalinkforyoutorefyourpackagestatusintransportation：
这里复制17track查询完的结果链接就可以了。
I'mgladtoinformyou,aspercurrenttrackingresult,yourpackageisready
topickup/hasbeenarrivedinyourcountry.
Pleasecontacttheshippingcarrieras[USPS]togetinstructionofwhereto
pickupyourorder/contactwiththembythe
belowinformationandIhopeyouwillreceiveyourpackageinshortly.
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3
Carriername:USPS(示例邮政运营商)
Helpline:1-800-222-1811(示例邮政运营商帮助热线)
Generally,Thecarrierhascollectiondeadline,So,Iwouldliketoadviseyou
contactthecarrieratoncesoyourorderwon'tbereturnbacktous.
ItrulywishyouwillbesatisfiedwithyourpurchaseandI'mlookingforward
se,ifyoulike
theitem,pleaseleaveusapositivefeedback.
Thanksforyourbusinessagain!
Haveaniceday!
Bestregards,store888
Delivered:
查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下。
Dearvaluedcustomer:
Hello!Iappreciatethetimeyouhavetakentocontactusaboutyourorderwith
trackingnumberRJ014099257CN(示例单号)andIamhappytoassisttoday.
Hereisthedetailedtrackinginformationforyourorder:
Number:RJ014099257CN
Status:Delivered(30Days)
Destination:UnitedStates
2014-09-2916:01PHOENIX,AZ85031,Delivered,Youritemwasdeliveredat4:01
pmonSeptember29,2014inPHOENIX,AZ85031.
2014-09-1914:51PHOENIX,AZ85031,NoticeLeft(NoAuthorizedRecipient
Available)
2014-09-1907:42PHOENIX,AZ85031,OutforDelivery
2014-09-1907:32PHOENIX,AZ85031,SortingComplete
2014-09-1904:23PHOENIX,AZ85043,DepartedUSPSFacility
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2014-09-1904:21PHOENIX,AZ85031,ArrivedatUnit
2014-09-1821:42PHOENIX,AZ85043,ArrivedatUSPSFacility
2014-09-1802:26KEARNY,NJ07032,DepartedUSPSFacility
2014-09-1717:24KEARNY,NJ07032,ArrivedatUSPSFacility
2014-09-1717:24OriginPostisPreparingShipment
Aspercurrenttrackingresult,Ifoundthetrackingresultindicatethatyour
aven'treceivedyourpackage,I'd
adviseyoucontactwiththeshippingcarrierdirectlytoverifymoredelivered
informationsuchas"Deliveredaddressandsignaturename".Duetoprivacypolicy,
thecarriermaynotdisplaytheaddressee'snameandaddressonline,thoughthey
wouldkeepthemattheirinteriorsystem.
AndI'm100%positivethatIhaveshippedyourordertoyourdesignatedshipping
addressasthefollowing:
在此处可以确认一下收件人的地址及邮编等资料;
Beforeyoucontactwiththeshippingcarrier,MayIadviseyoucheckwithyour
families,roommates,andneighbors,nyonehassignedtheitemforyou.
Carriername:USPS(示例邮政运营商)
Helpline:1-800-222-1811(示例邮政运营商帮助热线)
Iwillbeheretoassistyoufindyourorder,keepmeposted.
Thanksforyourbusinessagain!
Haveaniceday!
Bestregards,store888
Alert:
退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成
功保留过期等;还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者
没有办法进入目的地国家。要如何解决要卖家自行编辑邮件~
Dearvaluedcustomer:
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Hello!Iappreciatethetimeyouhavetakentocontactusaboutyourorderwith
trackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.
Iregrettoinformyou,aspercurrenttrackingresult,Ifoundthetracking
siblereasonforreturningwillbewrittenonthepackage
(Incorrect/illegible/incompleteaddress,expiredretentionperiod;theaddressee
failedtocollecttheitem;theaddresseedoesnotresideatthegivenaddress;
refusedtoacceptbyaddressee,etc.)Icaninformyoufurtheronceitreturnedback
ingonthisunusualsituation,Myapologiesfortheinconvenience.I
wouldwillingtoresolvethisproblembymakingfullrefundorreplaceoneandsend
toyou.(退件问题要具体情况，需要怎么解决要修改)。
Again,pleaseacceptmysincereapologiesandletusknowwhichmethodyouare
preferabletoresolvethisunfortunatesituation.
Haveaniceday!
Bestregards,store888
Expired:
这种状态是指从邮政官方接收到2-3个月内，查无投妥信息，提示买家注意沟通:
Dearvaluedcustomer:
Hello!Iappreciatethetimeyouhavetakentocontactusaboutyourorderwith
trackingnumberRC867773406HK(示例单号)andIamhappytoassisttoday.
I'mverysorrytohearthatyoustillhaven'his
circumstances,I'dadviseyoucontactwiththeshippingcarrierinyourcountryand
verifyiftheyhavereceivedyourshipmentfromoverseas.
Carriername:USPS(示例邮政运营商)
Helpline:1-800-222-1811(示例邮政运营商帮助热线)
Andatthemeanwhile,Iwillstarttocommenceaformalinvestigationinto
onnatakesome
times,couldyouwaitfortheirresponseaspatientasyoucan?
Ihopethereasonfordeferringyourorderwillbeclarifiedbyourcarrierin
shortly.
百度文库-让每个人平等地提升自我！
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ThanksagainforyourpatienceandIwillbeheretoassistyoualongonthis
,pleaseacceptmysincereapologiesfor
thisunfortunatesituation.
Haveaniceday!
Bestregards,store888